Refund policy
Refund & Return Policy Last updated: May 17, 2026
At Puresa, we stand behind every product we make. We want you to be completely satisfied with your purchase — which is why we offer a 30-Day Money-Back Guarantee on qualifying orders.
30-Day Money-Back Guarantee If you're not satisfied with your purchase, you have 30 days from the date of delivery to request a refund with a valid reason. Each request is reviewed by our customer care team, and refunds are approved on a case-by-case basis.
Valid Reasons for a Refund We approve refund requests for reasons including, but not limited to:
- The product does not function as described
- You received the wrong item or size
- The product caused an adverse reaction or safety concern
- The product significantly underperformed in normal, intended use
Refund requests without a valid reason — such as buyer's remorse, change of mind, or failure to read product specifications before ordering — may not be approved.
No Returns Required We do not require you to ship the product back to us. Once your refund is approved, you're welcome to keep the item, donate it, or pass it along to a friend who could use it.
How to Request a Refund To request a refund, email our customer care team at puresa.care.team@gmail.com within 30 days of delivery and include the following:
- Your full name
- Your order number
- The email address used at checkout
- A clear reason for your refund request
- Photos or supporting details, if applicable
Our team will respond within 1–2 business days to review your request. If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
After 30 Days Unfortunately, we are unable to offer refunds or exchanges on orders past the 30-day window. We encourage you to reach out as soon as possible if you have any concerns about your purchase.
Shipping Damage, Loss, or Theft Replacements for orders that are damaged in transit, lost during shipping, or stolen are only available to customers who added Shipping Protection to their order at checkout.
Shipping Protection covers your order against damage, loss, or theft during shipping. If you purchased Shipping Protection and your order was affected, email puresa.care.team@gmail.com within 7 days of the expected delivery date with:
- Your order number
- A description of the issue (damaged, lost, or stolen)
- Photos of the damage, if applicable
- Tracking information
Once verified, we'll send a replacement at no additional cost.
Orders placed without Shipping Protection are not eligible for free replacements in the event of shipping damage, loss, or theft. We strongly recommend adding Shipping Protection at checkout, as carriers occasionally mishandle or misdeliver packages and we are unable to control what happens once your order leaves our warehouse.
Questions? If you have any questions about this policy or your order, we're here to help. Email us anytime at puresa.care.team@gmail.com and our team will get back to you within 1–2 business days.
Puresa Customer Care Team puresa.care.team@gmail.com