Shipping policy
Shipping Policy Last updated: May 17, 2026
Thank you for choosing Puresa. We're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for full details.
Order Processing Time All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or U.S. holidays. During peak seasons, sales, or new product launches, processing times may be slightly longer — we'll always do our best to keep you updated if there's a delay.
You'll receive an order confirmation email immediately after checkout, followed by a shipping confirmation with tracking information once your order is on its way.
Shipping Times Estimated delivery time: 3–7 business days from the date your order is shipped.
Delivery times may vary based on your location, carrier delays, weather, customs processing, or other factors outside our control. We appreciate your patience and will always work with you if any issues arise.
Shipping Costs Shipping costs are calculated at checkout based on your order total, destination, and selected shipping method. Free shipping is automatically applied to qualifying orders — your cart will let you know if you've reached the free shipping threshold.
Where We Ship We currently ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. We do not currently ship internationally outside of the United States.
Tracking Your Order Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your package in real time. If you don't see your shipping confirmation within 5 business days of placing your order, please check your spam folder or contact us at puresa.care.team@gmail.com and we'll look into it right away.
Lost, Stolen, or Damaged Packages If your order arrives damaged or is lost in transit, please email puresa.care.team@gmail.com within 7 days of the expected delivery date with:
- Your order number
- A description of the issue
- Photos of the damage, if applicable
- Your tracking number
We'll review your claim and work with you to make it right.
Incorrect Addresses Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout. If your package is returned to us due to an incorrect address, we'll contact you to arrange reshipment — additional shipping fees may apply.
If you realize your address is incorrect immediately after placing your order, email us at puresa.care.team@gmail.com as soon as possible and we'll do our best to update it before the order ships.
Order Changes & Cancellations Because we process orders quickly, we can only make changes or cancel orders within 12 hours of purchase. After that window, your order may already be in production or transit and cannot be modified.
To request a change or cancellation, email puresa.care.team@gmail.com with your order number and the change you'd like to make.
Questions? If you have any questions about your order, shipping, or this policy, our customer care team is here to help. Email us anytime at puresa.care.team@gmail.com and we'll get back to you within 1–2 business days.
Puresa Customer Care Team puresa.care.team@gmail.com